Behavioural Change And Drug Rehabilitation Facility In The Heart Of Nature
Our number one priority is always the comfort and mental health of our clients. We welcome all constructive feedback on your personal treatment journey, so we are made aware of any and all areas we need to improve on, as well as continue those we are doing that really made a difference in your life. There are many options that you can contact us to offer your thoughts, which you can find below.
There are various options for providing your feedback:
Talk to a staff member or the manager if you are currently admitted in one of our facilities, this is the quickest and most effective way to have your feedback addressed.
Submit an Online Feedback Form
Submit an Online Complaint Form
Contact the team direct: via email to feedback@rehab.brisbane
or call 1800 422 711. If we are unable to directly take your call, please leave a name and phone number and we will return your call as soon as possible as your feedback is very important to us.
Write to us: Level 5, 20 Bond Street, Sydney, 2000 NSW Australia
Complaint Handling Standards 2020 have been developed to strengthen and improve complaint handling systems across the Victorian health sector. A copy of the standards is available on the
HCC website.
The Client Experience Survey is a series of questions about your experience as a Hills and Ranges Private client. It should take less than 10 minutes to complete.
The information helps us to identify what we are doing well and where we need to improve. Your answers are anonymous.
In addition to the constructive feedback, our staff would love to hear anything positive you have to say about them as a whole or individually. We take every word to heart and love receiving positive words from you.
It is important to recognise, however, that we strive to offer a safe workplace for our staff, and shall not be responding to any feedback that is provided via abusive communications. We appreciate your compliance.
If you have insights you want to offer about our programs, services, or staff, you can fill out the contact form below with your details and one of our team will get back to you as soon as possible. You can also call our facilities or fill out the anonymous survey below.
If you or someone you love is struggling with drug addiction, learn more about our rehabilitation services by calling 1800 422 711 or using the online enquiry form. Our professional and supportive staff is happy to answer your questions.
